Refund policy

Last updated: April 17, 2024

We have a 30-day FREE return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Submit a Return Request

To start a return, you can contact us at help@taycobrace.com or start a self-service return following the directions below:

In the Email field, enter your email address, and then click Continue.
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store, and then enter a six-digit verification code.

Click the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Click Request return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address:

TayCo Brace C/O Lithotone
1313 W. Hively Ave.
Elkhart, IN 46517

You can always contact us for any return question at help@taycobrace.com or 574.855.8213.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

In order to receive your refund, it must be postmarked by USPS within 7 days of receiving your return shipping label.

If more than 30 business days have passed since we’ve approved your return, please contact us at help@taycobrace.com or 574.968.0066.

Please note, the refund will be for products only and WILL NOT INCLUDE any additional shipping costs paid by the customer.