Effective Date: August 18, 2026
TayCo Brace (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share when using the TayCo Rep Connect mobile application (“App”).
TayCo Rep Connect is intended exclusively for authorized TayCo Brace sales representatives. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
To provide and improve the App, we may collect the following information:
Account Information
When your account is created or approved, we may collect:
- Name
- Email address
- Phone number
- User ID
- Sales representative account information
This information is used to authenticate your account, provide access to authorized resources, personalize your experience, and communicate important updates.
User Content
Depending on how you use the App, we may collect:
- Messages sent through the App
- Customer support communications
- Photos or images you voluntarily upload or share within the App
This content is used to support App functionality, facilitate communication, improve the user experience, and provide customer support.
Usage Information
We may collect information about how the App is used, including:
- Features accessed
- Product interactions
- Navigation within the App
This information helps us understand how representatives use the App so we can improve performance, usability, and future features.
Diagnostics and Performance Information
To maintain reliability, we may automatically collect:
- Crash reports
- Performance metrics
- Diagnostic information
This information is used to identify technical issues, improve stability, and enhance the overall App experience.
How We Use Your Information
We use collected information to:
- Authenticate and manage user accounts
- Verify authorized sales representative access
- Deliver App functionality
- Personalize content and resources
- Improve App performance and user experience
- Analyze App usage
- Respond to support requests
- Communicate important updates regarding TayCo Rep Connect
- Maintain the security and integrity of the App
Tracking and Analytics
TayCo Rep Connect may use analytics technologies to better understand App usage and improve functionality.
Certain identifiers and usage information may also be used for analytics, personalization, and limited marketing activities related to TayCo Brace products and services, consistent with the disclosures provided within Apple’s App Privacy section.
Account Approval
Access to TayCo Rep Connect is restricted to authorized TayCo Brace sales representatives.
Users may either:
- Receive an invitation from TayCo Brace, or
- Submit a registration request.
Registration requests are reviewed by TayCo Brace before access is granted. Creating an account request does not guarantee access to the App.
Information Sharing
TayCo Brace will never sell your personal information or user data to any third party.
We may share information only:
- With trusted service providers that help us securely operate and maintain the App.
- When required by law or legal process.
- To protect the rights, safety, security, or property of TayCo Brace, our users, or others.
- As necessary to provide the App’s features and functionality.
Any third-party service providers acting on our behalf are required to protect your information and may use it only for the services they perform for TayCo Brace.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect the information collected through TayCo Rep Connect. While no system can guarantee absolute security, we continually work to protect your information.
Data Retention
We retain information only as long as necessary to:
- Provide the App
- Maintain business records
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer needed, it is securely deleted or anonymized where appropriate.
Your Choices
You may:
- Update certain account information by contacting TayCo Brace.
- Request assistance regarding your account or personal information.
- Contact us with questions regarding this Privacy Policy.
If your access to TayCo Rep Connect ends, your account may be deactivated in accordance with TayCo Brace policies.
Children’s Privacy
TayCo Rep Connect is intended for authorized adult sales representatives and is not directed toward children under the age of 13.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted with a revised Effective Date.
Contact Us
If you have questions regarding this Privacy Policy or TayCo Rep Connect, please contact:
TayCo Brace
Website: https://taycobrace.com
Email: info@taycobrace.com
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This Privacy Policy applies solely to the TayCo Rep Connect mobile application and does not replace or modify any other TayCo Brace privacy policies that may apply to our website or other services.
